Privacy Policy 100bet

100bet collects several categories of personal information from users to ensure our platform operates safely, efficiently, and in compliance with legal requirements. The information we collect can be divided into two main categories:

Information You Provide Directly:

• Full name as shown on your official identification document (MyKad or Malaysian Passport).
• Date of birth for age verification purposes.
• Active email address used for account communications.
• A valid Malaysian mobile phone number.
• Current residential address including postcode and state.
• Bank account or digital wallet details used for transactions.
• Copies of identity documents and proof of address for the KYC process.

Automatically Collected Information:

• IP address and device information (device type, operating system, web browser).
• Access log data including time, date, and pages visited.
• History of wagering activity and transactions on the platform.
• General location data based on IP address.
• Cookie and similar tracking technology data.

100bet collects personal information through various channels when you interact with our platform:

• Account Registration: Basic information is collected when you complete the registration form on the 100bet website or mobile app.
• KYC Process: Identity verification documents are collected during the Know Your Customer process conducted prior to the first withdrawal.
• Financial Transactions: Payment information is recorded each time you make a deposit or withdrawal via methods such as FPX, DuitNow, Touch 'n Go eWallet, or GrabPay.
• Platform Usage: Activity data is collected automatically when you use the 100bet website or app.
• Support Communications: Information you share when contacting our customer support team via live chat or email.
• Cookies and Similar Technologies: Session information and user preferences are collected via cookies placed on your browser.

Every piece of information we collect is used for a specific and legitimate purpose. The following are the primary purposes for which 100bet uses your personal data:

• Account Management: Creating, verifying, and managing your user account on our platform.
• KYC & AML Compliance: Meeting legal requirements related to identity verification and anti-money laundering.
• Transaction Processing: Ensuring deposits and withdrawals are processed accurately and securely to the correct account.
• Platform Security: Detecting and preventing fraud, unauthorised access, and activities that violate our Terms and Conditions.
• Service Improvement: Analysing usage patterns to improve user experience and develop new features.
• Communications: Sending important information relating to your account, transactions, promotions, and platform updates.
• Customer Support: Resolving enquiries and complaints more efficiently based on your account history.
• Responsible Gaming: Monitoring wagering patterns to identify signs of problem gambling and offer appropriate assistance.

100bet does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we may need to share certain information:

• Payment Service Providers: Transaction information is shared with trusted payment gateway providers such as FPX and digital wallet operators to process your transactions.
• Legal Compliance: We may disclose information to government authorities or law enforcement bodies when required to do so by a court order or applicable law.
• Technology Partners: Technical service providers who help operate our platform (such as cloud hosting services) may have limited access to data required for their tasks only, subject to strict confidentiality agreements.
• KYC Service Providers: Identity verification information is shared with licensed KYC service providers to ensure the accuracy of the verification process.

All third parties with access to 100bet user data are bound by data protection agreements requiring them to use that information only for authorized purposes and to safeguard it in accordance with established standards.

100bet invests seriously in security infrastructure to ensure users' personal data is always protected. Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All communication between your browser and the 100bet servers is fully encrypted using industry-standard security protocols.
• Stored Data Encryption: Sensitive information such as passwords is stored in hashed form using the latest encryption algorithms and cannot be decrypted.
• Two-Factor Authentication (2FA): Users are encouraged to enable two-factor authentication for an additional layer of security on their accounts.
• 24/7 Monitoring: Our security team continuously monitors the system to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: Our systems undergo regular security testing and audits by independent third parties to identify and address any potential vulnerabilities.
• Internal Access Controls: Access to user data among 100bet staff is restricted on a need-to-know basis.

100bet uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The types of cookies we use are as follows:

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect specific functions on the 100bet platform.

As a 100bet user, you have certain rights regarding your personal data protected under Malaysia's Personal Data Protection Act (PDPA) 2010:

To exercise any of the above rights, please contact our privacy team via the official email address listed at the bottom of this website. We will process your request within 30 business days.

100bet retains users' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account remains active and for the required period following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in line with Malaysia's financial legal requirements.
• KYC Documents: Retained for five (5) years after the business relationship ends, in accordance with anti-money laundering requirements.
• Communication Logs: Retained for two (2) years for dispute resolution and service improvement purposes.
• Analytics Data: Anonymised data collected for analytics purposes is retained indefinitely as it contains no information that can identify an individual.

Once the retention period expires or you request deletion of your data, your personal information will be securely deleted or anonymised from our systems.

The 100bet platform may contain links or integrations with third-party services such as payment providers. This Privacy Policy applies solely to the 100bet platform and does not cover the privacy practices of those third-party websites or services.

100bet is not responsible for the privacy practices, content, or policies of third-party websites you may access through our platform. We encourage you to read the privacy policy of each third-party website before providing them with any personal information.

100bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered users via email at least 14 days before changes take effect.
• Displaying clear notices on our platform's home page.

Your continued use of the 100bet platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding how 100bet handles your personal data, or if you wish to exercise any of the user rights stated in this Privacy Policy, you may contact us via:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• FAQ Page: Visit our FAQ section for frequently asked questions

We are committed to responding to all privacy-related enquiries within 5 working days. For official requests relating to user rights, please allow up to 30 working days for full processing.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Digital.